Cart:
0 items $0.00

FAQ

Are the products authentic?

Yes. We are an authorized dealer for all the brands we sell, except Mizuno and Joola. The products in our store by those two brands are acquired from trusted and credible distributors. 

We are also recognized by numerous authority websites. For example:

Which blade weights are available? Can I choose the weight for the blade I want to order?

The average blade weight is displayed on the product page. Important: because the blades are made of materials that sometimes can absorb moisture, the actual weight can vary by up to 5 grams from the weight displayed on the product page. 

If you’d like a blade with a specific weight, please contact us for availability. 

When will the “out of stock” items become available again?

It’s very difficult for us to give an accurate arrival estimate due to the complicated shipping processes. If a product you’d like to purchase is out of stock, please use the “Notify Me” button on the product page to be the first to know when the product becomes available again.

Do you offer a racket assembly service?

Yes, we offer a FREE racket assembly service. We even have a dedicated professional hired for this task. You can opt for our racket assembly service on our blade product page.

If your order consists of more than 2 rubbers or 1 blade, please clearly specify the exact combination you’d like us to assemble in the order comments.

Important: choosing this service may extend the delivery time by 1 business day.

Do you deliver to my country?

Yes, we deliver worldwide. We have happy customers from 126 different countries already!

When will I receive my order?

Delivery times depend on your location. Below are the rough estimates: 

Within the European Union
DHL Express: 2 to 3 working days.
Standard Shipping (Omniva - Estonian postal service): 7 working days

The rest of the world
DHL Express: 3 to 5 working days.
Standard Shipping (Omniva - Estonian postal service): 14 to 30 working days

Baltic states (Estonia, Latvia, Lithuania)
Standard Shipping (Venipak): 1 to 2 working days

Find out more about shipping and delivery by clicking here.

How can I track my order?

Every order comes with a tracking number that’ll be automatically emailed to you as soon as your order has been shipped. If you haven’t received your tracking number in 3 business days after placing your order, please contact our customer support

If your shipping method is DHL, you can track your order here.

With our standard shipping option, you need to use the combination of Omniva (Estonian postal service) tracking, and your local postal service tracking website. You could also try 3rd party websites as trackitonline.ru

If your shipping method is Venipak (available only in the Baltic states), you can track your order here

How do you ship oversized items e.g tables?

If you’d like to buy an oversized item (e.g table tennis table), please contact us, and we’ll make you a custom offer. 

Can I return my order? How?

Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receiving your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g. assembled blades) and for items bought from the Clearance category. 

In order to qualify for our return policy the following requirements need to be fulfilled:

  • Blades must be returned in a box and cannot have any scrapes or glue on their surface.
  • Rubbers must be sealed in their original packaging.
  • Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.
  • Clothing items must be returned unworn and unwashed with the original tags attached.
  • Bags and Accessories must be returned unused with their original packaging and labels.
  • Shipping costs will also be credited if any errors are determined to be those of Tabletennis11.com. 

Important: before returning any item(s), please contact our customer service representative by phone +372 600 1808, or by email info@tabletennis11.com.

Do I have to pay customs duty? How much is it?

Depending on your location, you may have to pay customs duty in order to receive your products. We do our best for the package to arrive without any additional charges, but ultimately we are not responsible for any duties or fees charged within the customer’s customs territory.

You definitely won’t have to pay customs duty if you’re located within the European Union.

Do I have to create an account to make a purchase?

No, you can purchase as a guest.

I ordered the wrong items! How can I cancel my order?

If you discover that you made an error with your order, please contact our customer service immediately. We can cancel and refund your order as long as it hasn’t been packed yet. 

Do you sell Butterfly products?

Unfortunately we are allowed to sell Butterfly products only in the Baltic region - Estonia, Latvia and Lithuania.

How can I place an order?

Here’s how to place your order safely and securely:

  1. Click on the item you’d like to purchase.
  2. Select your product configuration from the dropdown menu under the product price.
  3. Click “Add to Cart”. A notification will appear that the product has been added to the cart. 
  4. After you’ve added the desired products to the cart, access the cart page by clicking the “Cart” button in the top right corner of the page. You can change the quantity of the items on the cart page. After making changes, don’t forget to press the gray “update shopping cart” button.
  5. Once you’re happy with your cart, click the “Proceed to Checkout” button. This will take you to our secure checkout page where you’ll be asked to enter your billing, delivery, and payment details.
  6. Once you’ve provided all the information required, click the “Place order now” button. You’ll receive a confirmation email shortly after.

We take security extremely seriously and use high-level data protection on payment transactions to ensure the safety of our customers.

Do your prices include VAT (Value Added Tax)?

If you’re located within the EU, or the European Economic Area, the prices are displayed with the VAT (Value Added Tax). This is a legal requirement.

If you’re located outside the EU, or the European Economic Area, the displayed prices do not include VAT and you can shop VAT-free. 

My volume discount is less than I expected. Why?

The volume discount is applied only to Rubbers, Blades, Rackets and Clothing products. The discount does not apply to special offers, or product combinations where the "Buy 4 Pay 3" discount is already applied.

For example, if you purchase 5 products from the “Buy 4 Pay 3” category, the volume discount is applied only to the 5th product, as for the first 4 products the 3=4 discount is already applied. 

If you purchase 9 products from the “Buy 4 Pay 3” category, the volume discount is only applied to the 9th product, and the “Buy 4 Pay 3” discount is applied to the first 8 products.

In short, only one discount can be applied to a product at a time.

Where can I find a coupon?

We usually share discount coupons in our newsletters (sign up box is in the footer), on our Facebook and Twitter pages (follow us), and on different table tennis websites. Please note: our customer service does not share coupon codes.

The price of the items in my cart changed. Why?

Sometimes the price changes when the item is added to the cart on one day, but the purchase is completed on a different day.

If you changed the shipping address to a country that’s located within the EU, or the European Economic Area, a 20% VAT (Value Added Tax) was added to the price. We are legally required to do this for every purchase that ships to an EU country,

Regardless the reason, we reserve the right to change the prices of goods at any time, unilaterally, and without any prior notification. The correct and final price is the one that’s displayed on the checkout page after your shipping country is selected. 

I​ would like ​to make a high-volume purchase​ for my club / team​. Can I get an additional discount?

When you make a high-volume purchase, a volume discount is automatically applied. As this discount is already quite substantial, we're unfortunately unable to offer additional discounts.

What payment options are available?

You can securely pay with Mastercard, Visa, Maestro, and Discover credit cards, as well as with PayPal and direct Bank Transfer.

Our credit card payments are securely processed by Braintreepayments.com (a Paypal company).

My Payment Failed. Why?

If your payment didn’t go through, please make sure it’s not because of one of the reasons listed below.

1. Card Security Code Failed
An incorrect security code (CVV or CSC) may cause a payment failure. The card security code is the 3 or 4 digit numeric code on the back of your credit card. Please make sure you’ve entered the correct security code and try to make the payment again.

2. The 3-D Security Code Failed
Please ensure that your credit card has an activated 3-D security code. If it’s not activated or you simply don’t know, please contact your credit card issuer to find out. The 3D security code for Visa is called Verified by Visa (VBV), and for MasterCard it’s called MasterCard Secure Code.

3. Insufficient Funds / Exceed Limit
Please ensure you have sufficient funds on your account and that the payment doesn’t exceed your credit limit.

4. Card Expired
Please ensure your credit card hasn’t expired.

5. Temporary issues causing payment failure
Your payment may fail because of a bad internet connection (e.g. long response time) or issues with the payment processor (e.g. temporary system failure, maintenance, etc.). Make sure your computer is connected to the Internet while making the payment and if it fails, try again in a couple of minutes.

6. Your card has regional limitations
Some cards can't be used for international transactions. Make sure your card has no regional limitations.

I’d like to read reviews about your store. Where can I find some?

There are quite a few places for you to read 3rd party reviews about us. For example:

Our Google business listing page: https://www.google.ee/search?q=tabletennis11&gws_rd=cr&ei=cQfgV8fcHsWfsAHUq5moAQ#gws_rd=cr&lrd=0x46944810b8be2ddd:0x4db708f3a8810d8,1,

Our Facebook page: https://www.facebook.com/tabletennis11/reviews

Tabletennisdb.com profile page (see the comments section): http://www.tabletennisdb.com/retailers/tabletennis11.html

And of course the customer testimonials section on our website: http://www.tabletennis11.com/other_eng/customer-testimonials/

There’s also a forum discussion about us: http://mytabletennis.net/forum/forum_posts.asp?TID=76979&PN=1&title=tt11-amazing-service

And finally, you can also watch some of these cool unboxing videos made by our customers:

https://www.youtube.com/watch?v=5bVmxurlomo
https://www.youtube.com/watch?v=VWGHlddyQkY
https://www.youtube.com/watch?v=0wz7wJAxsAk
https://www.youtube.com/watch?v=HLC5lDlbh5k

What does your office look like?

Here’s a nice video of our headquarters: https://www.youtube.com/watch?v=gGwRfLLeXks

And here are some additional pictures: http://www.tabletennis11.com/other_eng/about