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Satisfaction Guarantee & Returns

Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receiving your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g., assembled blades) and for items bought from the Clearance category.

In order to qualify for our return policy, the following requirements need to be fulfilled:

  • Blades must be returned in their original packaging and cannot have any scrapes or glue on their surface. If a blade has gone through our free lacquering service or has been lacquered at home, it cannot be returned.

  • Rubbers must be sealed in their original packaging.

  • Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.

  • Clothing items must be returned unworn and unwashed with the original tags attached.

  • Bags and Accessories must be returned unused with their original packaging and labels.

  • If you refuse your package and ask for a refund, the value of the real shipping fees we have paid will be deducted from the refund.

  • We do not exchange articles that are out of their original wrapping, articles that were damaged by the client, customized articles (assembled rackets, printed shirts), gifts and clearance sales. When you decide to exchange an article, you must pay for the shipping costs to return the parcel to us and to send your parcel back to you.

You can send your parcel back to:
Table Tennis Products OÜ
Kerese 40, 21003, Narva, Estonia
tel +372 600 7909

Important: before returning any item(s), please contact our customer service representative by email [email protected] or by phone +372 600 1808.