Terms of Service
Payments
You can securely pay with Mastercard, Visa, Maestro, Discover, and American Express credit cards as well as with PayPal and direct Bank Transfer.
Our credit card payments are securely processed by Braintreepayments.com (a Paypal company).
Shipping Methods
- Standard Shipping
- DHL Express*
*DHL Express is not available in following countries: Brazil, Russia, Belarus, Afganistan, Central African Republic, Burundi, Cote'd Ivoire, Lebanon, Democratic Republic of Congo, Myanmar, Libya, Eritrea, South Sudan, Mali, Iran, Niger, Iraq, Zimbabwe, North Korea, Yemen, Liberia, Somalia, Syria, Estonia, Latvia, Lithuania.
All shipping methods include a tracking number.
Shipping and Handling Charges
On the 1st of December 2016 we updated our Shipping Policies. Please CLICK HERE to see our shipping policies.
Delivery
We ship items as soon as possible (usually within 24 hours after receiving an order) from our warehouse in Estonia.
Delivery time with Standard Shipping:
- 5-7 business days in Europe
- 7-12 business days worldwide
Delivery time with DHL Express:
- 2-3 business days in Europe
- 3-5 business days worldwide
Shipping Oversized Items
If you’d like to buy an oversized item (e.g table tennis table), please contact us, and we’ll make you a custom offer.
Tracking
Every order comes with a tracking number that’ll be automatically emailed to you as soon as your order has been shipped. If you haven’t received your tracking number in 3 business days after placing your order, please contact our customer support.
If your shipping method is DHL, you can track your order here.
With our standard shipping option, you need to use a combination of Omniva (Estonian postal service) tracking, and your local postal service tracking website. You could also try 3rd party websites such as trackitonline.ru.
If your shipping method is Venipak (available only in the Baltic states), you can track your order here.
Customs Fees
Depending on your location, you may have to pay customs duty in order to receive your products. We do our best for the package to arrive without any additional charges, but ultimately we are not responsible for any duties or fees charged within the customer’s customs territory.
You definitely won’t have to pay customs duty if you’re located within the European Union.
Returns
Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of placing your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g. assembled blades) and for items bought from the Clearance category.
In order to qualify for our return policy the following requirements need to be fulfilled:
- Blades must be returned in a box and cannot have any scrapes or glue on their surface.
- Rubbers must be sealed in their original packaging.
- Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.
- Clothing items must be returned unworn and unwashed with the original tags attached.
- Bags and Accessories must be returned unused with their original packaging and labels.
- Shipping costs will also be credited if any errors are determined to be those of Tabletennis11.com. If you paid via PayPal, your return shipping costs can also be refunded via PayPal (more information here).
Important: before returning any item(s), please contact our customer service representative by phone +372 600 1808, or by email [email protected].