Terms of Service

Catalogue, products

All the products in our catalogue have illustration, description, specification and price. We try to provide our customers with as much relevant and accurate information as possible and guarantee that the ordered items will match the description and are in perfect condition, otherwise we will replace non-conforming product.

How to place an order?

To place an order you need to:

• Choose the product you are willing to purchase and add it to basket
• Go to your basket and proceed to checkout by filling in all the required information

Payment

Payment is effected through Visa, MasterCard or PayPal.

Private policy and safety
The card data are being processed via SSL, MasterCard SecureCode, Verified by Visa. During payment transaction the card data are transferred to safe portal Nets Estonia. The card data are being entered and saved into data base of Nets Estonia during purchase. Tabletennis11.com has no access to the data of the client’s card. The personal data of the clients are used only for the distribution of the newsletter with the preliminary concern of the client. The client can any time refuse from receiving the newsletter.  

Order processing

All orders are being processed within one working day. Usually, if order was placed and paid during the first part of the day it will get the dispatching process this very day.

Delivery

We offer the following delivery methods:

• Estonian Post (with tracking number)
• TNT Courier (by special request)

Returns

Tabletennis11.com follows the industry standard with a 30-day, no questions asked satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange, or store credit (within 30 days from the date of your invoice, as long as the product is in its original unused condition). This is not valid for specially produced or ordered products like rackets assembled according according to your instructions.

Credit for shipping costs will only be given provided that the order was an error of tabletennis11.com

• Blades must have the paper box and cannot have any glue on the surface or scrapes.
• Rubbers must be sealed in original package.
• Shoes must be in brand new condition. You can use the same box your shoes were shipped in to return them. Please do not place any shipping labels or tape on the manufacturer shoe box.
• Clothing items must be returned unworn and unwashed with the original tags still attached.
• Bags, Accessories must be returned unused and with their original package and labels.
• Special Offer items are non returnable.

We encourage our customers to be attentive while placing orders. In case of returning products please contact customer support service first of all. 

If you have any questions or comments for us please let us know by sending an e-mail using contact form or by calling (+372) 3223587.

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