Satisfaction Guarantee & Returns
Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receiving your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g. assembled blades) and for items bought from the Clearance category.
In order to qualify for our return policy the following requirements need to be fulfilled:
- Blades must be returned in a box and cannot have any scrapes or glue on their surface.
- Rubbers must be sealed in their original packaging.
- Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.
- Clothing items must be returned unworn and unwashed with the original tags attached.
- Bags and Accessories must be returned unused with their original packaging and labels.
- Shipping costs will also be credited if any errors are determined to be those of Tabletennis11.com. If you paid via PayPal, your return shipping costs can also be refunded via PayPal (more information here).
Important: before returning any item(s), please contact our customer service representative by phone +372 600 1808, or by email firstname.lastname@example.org.